A virtual leasing assistant who answers every prospect.
A virtual leasing assistant from Easy Outsource is a dedicated remote team member who answers your prospects’ questions, books showings and follows up on applications inside your own software, so your leasing team stops spending hours a day on the same questions. Who gets approved, and anything else that needs judgment, stays with your team. Make your business 24/7.
Example profileGlobal talentEvery prospect gets a fast, consistent answer.
Most prospect questions repeat. Your leasing assistant answers them by phone, email, text and listing inquiry, from your property details and the wording you approve, so every prospect hears the same answer and your team gets those hours back.
- Is the unit still available?
- What is the pet policy?
- Are utilities included?
- When can I see it?
- What do I need to apply?
From first inquiry to a complete application.
Your leasing assistant books showings on your team’s calendar, sends confirmations and reminders, and follows up after every showing with the next step. When an application comes in, they chase the missing documents and keep its status current, so no prospect goes quiet because nobody called back.
- Book showings and send reminders
- Follow up after every showing
- Chase missing application documents
- Log every inquiry and conversation in your software
An AI leasing tool, or a dedicated person?
An AI leasing tool answers at any hour and suits the simplest questions. It only knows what it was set up with, and it can’t tell when a prospect needs a person.
A dedicated virtual leasing assistant works only for your company. They learn your properties and your rules, answer the question a script didn’t expect, and make sure every showing and application is followed up in your software. AI still helps them with the busywork, such as drafting replies and reminders.
What stays with your local team.
Remote handles the prospect messages, scheduling and follow-up. Your local team runs the in-person showings and makes the decisions: who is approved, which concessions to offer, and any exception to your policies. Your leasing assistant hands those over with the whole conversation logged.
Clear rules for a remote coordinator.
A remote coordinator works within rules you set and writes down once. Five of them do most of the work:
- You set the approval limits. You decide who can approve a repair, and up to what amount. Anything above the limit comes back to you before a vendor is booked.
- An escalation list goes straight to you. Urgent issues such as no heat, no water or a leak go straight to you or your local team. They never wait in a queue.
- Written checklists and approved wording. Your team member works from written checklists and updates residents in wording you’ve approved, so no resident is promised a date the vendor hasn’t confirmed.
- Everything is logged in your software. Every work order, vendor check-in and resident update is logged in AppFolio, Buildium, Rent Manager or Yardi Breeze, so you see what got done each day.
- Remote and local, split clearly. Remote handles tracking, follow-up and tenant updates. Local handles site visits and judgment calls with tenants, such as payment plans and disputes.
Make your business 24/7.
Round-the-clock coverage takes a small team working shifts across time zones, not one person. A week has 168 hours and one full-time person covers about 40 of them, so 24/7 coverage for one seat means a shift team of about 4–5 full-time people. One person’s rate doesn’t buy 24/7.
We size the team with you on the call. Business-hours, evening, weekend and overnight coverage are all available.
A real person you interview and choose.
Your team member is in the Philippines, Latin America (Mexico, Colombia and more), Egypt, Malaysia, Indonesia or elsewhere. You interview them and choose. They’re trained on your service area before day one.
Works in the software you already use.
Your team member is experienced in, or trained on before day one, the software your business runs on, so calls, bookings and notes land where your team already looks:
- AppFolio
- Buildium
- Rent Manager
- Yardi Breeze
The roles behind this service.
- Appointment Setter ↗ Professional appointment setting services to book qualified meetings, manage follow-ups, and keep your sales pipeline consistent and active.
- Virtual Receptionist ↗ Virtual Receptionist manages calls, client communication, appointment scheduling, and admin support to ensure smooth daily business operations.
$9–$31/hr USD, depending on experience.
The exact rate depends on your needs and the talent you choose, and it’s confirmed in your proposal. Canadian clients pay in CAD: the same range, converted. Book a call ↗
1–2 years
3–5 years
5+ years
Common questions
Straight answers about working with a dedicated remote team member.
Ask us on a call ↗What does a virtual leasing assistant do?
They answer prospect questions by phone, email, text and listing inquiry, book showings and send reminders, follow up after showings, chase missing application documents and keep every prospect’s record current in your software. Approvals and anything else that needs judgment stay with your team.
Can a virtual leasing assistant work in AppFolio, Buildium, Rent Manager or Yardi Breeze?
Yes. Your leasing assistant is experienced in, or trained on before day one, the software you use: AppFolio, Buildium, Rent Manager or Yardi Breeze. Every inquiry, showing and follow-up is logged in your account, so you see what got done each day.
Who decides which applicants are approved?
You do. Your leasing assistant collects applications, follows up on missing documents and keeps each status current, and your team makes the decision. Concessions and exceptions to your policies stay with your team too.
Can they answer prospects in the evening and on weekends?
Yes. Evening, weekend and overnight coverage are all available. Full 24/7 coverage for one seat takes a shift team of about 4–5 full-time people across time zones, and we size it with you on the call.
Isn’t an AI leasing assistant enough?
AI handles the simplest questions and helps with the busywork, such as drafting replies and reminders. A person should own the conversation with your prospects: they answer the question a script didn’t expect, notice when a prospect needs your team, and make sure every showing and application is followed up.
Can we start with a part-time leasing assistant?
Yes, if your inquiry volume doesn’t need a full-time seat. A dedicated part-time team member starts from 20 hours a week, at the same $9–$31/hr USD range, depending on experience. Part-time is still dedicated: they work only for your company. Shared seats aren’t offered.
Where is the leasing assistant based, and do I choose who it is?
Your team member is in the Philippines, Latin America (Mexico, Colombia and more), Egypt, Malaysia, Indonesia or elsewhere. You interview them and choose. They’re trained on your service area before day one.
What does a virtual leasing assistant cost?
Rates run $9–$31/hr USD, depending on experience: junior $9–$14, intermediate $15–$21, senior $22–$31. The exact rate depends on your needs and the talent you choose, and it’s confirmed in your proposal.
Where to go next.
- Dedicated remote staff for property managers ↗ The overview: everything a dedicated remote team member can take on.
- Answering service ↗ A dedicated tenant support rep instead of a per-minute answering service, an AI tool or an after-hours line.
- Virtual maintenance coordinator ↗ A dedicated remote team member who triages requests and chases every work order until it’s closed.