Dedicated remote office staff for plumbing companies.

Not a shared answering service. Not a bot.

A plumbing answering service shares its agents across many businesses and usually takes a message. An AI receptionist follows a script. A dedicated remote team member works only for you: they learn your service area, your customers and which calls can’t wait.

AI can still help with the busywork, such as call summaries and reminders. A person owns the conversation with your customer.

Calls answered and booked while you work.

When you and your techs are under a sink or in a crawl space, your team member picks up, takes the details and books the job into your schedule, so the customer doesn’t call the next plumber on the list.

• Answer calls and messages while your techs are on jobs
• Book the job straight into your software
• Call back missed calls and web leads
• Send arrival windows and follow up after the visit

Burst pipes at 2am, answered.

With evening, weekend or overnight coverage, a remote team member answers the emergency call, gets the address and what’s leaking, and pages whoever you have on call in the order you set. The call and the callback are logged, so the morning starts with the full picture.

• Take the address, the problem and how urgent it is
• Page or call whoever is on call, in the order you set
• Tell the customer what happens next
• Log every after-hours call in your software

A dispatcher and CSR who works in your software.

A remote dispatcher and customer service rep keeps the board moving: assigning calls to techs, updating customers on arrival times and working through open estimates. You interview them and choose who joins, and they’re trained on your service area before day one.

Make your business 24/7.

Round-the-clock coverage takes a small team working shifts across time zones, not one person. A week has 168 hours and one full-time person covers about 40 of them, so 24/7 coverage for one seat means a shift team of about 4–5 full-time people. One person’s rate doesn’t buy 24/7.

We size the team with you on the call. Business-hours, evening, weekend and overnight coverage are all available.

A real person you interview and choose.

Your team member is in the Philippines, Latin America (Mexico, Colombia and more), Egypt, Malaysia, Indonesia or elsewhere. You interview them and choose. They’re trained on your service area before day one.

Works in the software you already use.

Your team member is experienced in, or trained on before day one, the software your business runs on, so calls, bookings and notes land where your team already looks:

• ServiceTitan
• Housecall Pro
• Jobber

Plumbing: one service at a time.

• Answering service ↗ A dedicated virtual receptionist instead of a shared answering service or an AI receptionist.
• Dispatcher and CSR ↗ A dedicated remote dispatcher and CSR who books and dispatches in the software you already use.