A dedicated virtual receptionist, not an answering service.

Answering service, AI receptionist or a dedicated person.

Human or AI. A plumbing answering service shares its operators across many businesses, bills by the minute or by the call, and usually takes a message. An AI receptionist answers every call but follows a script, and it struggles with the call it wasn’t trained on. A dedicated virtual receptionist is a person who works only for your company and learns your service area, your customers and which calls can’t wait. AI still helps with the busywork, such as call summaries and reminders.

Your software. A message still has to be typed into your system by someone. Your receptionist is experienced in, or trained on before day one, the software you use: ServiceTitan, Housecall Pro or Jobber. They book the job, add the customer’s details and log the call in your account themselves.

Language. Every candidate is interviewed live and you choose, so you hear how they speak with your customers before anyone starts. On request, you can also get a Loom video from any candidate, for example a mock call using your own greeting.

Billing. An answering service bills by the minute or by the call, so a busy week costs more. A dedicated receptionist is a full seat at an hourly rate that works only for you; the range is below.

Answered and booked, not just a message.

When you’re under a sink, the call still gets a person. Your receptionist takes the details, books the job and tells the customer when to expect you, in the wording you approve.

• Answer calls and messages while your plumbers are on jobs
• Ask your questions: the address, what’s leaking and how urgent it is
• Book the job straight into your schedule
• Call back missed calls and web leads
• Send arrival windows and follow up after the visit

Burst pipes at 2am, answered.

Evening, weekend and overnight coverage are all available. On a burst pipe or a backed-up sewer line, your receptionist gets the address and what’s happening, and pages whoever you have on call in the order you set. Calls that can wait go on the schedule for the morning, under the rules you set, and every call is logged in your software.

Make your business 24/7.

Round-the-clock coverage takes a small team working shifts across time zones, not one person. A week has 168 hours and one full-time person covers about 40 of them, so 24/7 coverage for one seat means a shift team of about 4–5 full-time people. One person’s rate doesn’t buy 24/7.

We size the team with you on the call. Business-hours, evening, weekend and overnight coverage are all available.

A real person you interview and choose.

Your team member is in the Philippines, Latin America (Mexico, Colombia and more), Egypt, Malaysia, Indonesia or elsewhere. You interview them and choose. They’re trained on your service area before day one.

Works in the software you already use.

Your team member is experienced in, or trained on before day one, the software your business runs on, so calls, bookings and notes land where your team already looks:

• ServiceTitan
• Housecall Pro
• Jobber

The roles behind this service.

• Virtual Receptionist ↗ Virtual Receptionist manages calls, client communication, appointment scheduling, and admin support to ensure smooth daily business operations.
• Customer Service Representative ↗ Professional CSR Outsourcing delivers customer support, problem resolution, feedback handling, and client communication for consistent service quality.
• Appointment Setter ↗ Professional appointment setting services to book qualified meetings, manage follow-ups, and keep your sales pipeline consistent and active.

Where to go next.

• Dedicated remote office staff for plumbing companies ↗ The overview: everything a dedicated remote team member can take on.
• Dispatcher and CSR ↗ A dedicated remote dispatcher and CSR who books and dispatches in the software you already use.