A remote dispatcher and CSR who works in your software.

What a plumbing dispatcher and CSR does.

A plumbing dispatcher and customer service rep (CSR) answers the customers who call, books the work and assigns each job to the right plumber. They rework the day’s schedule when a job runs long and keep customers updated on arrival times. In most plumbing shops it’s one seat, so we treat dispatch and CSR as one role.

• Answer calls and messages, and book the job
• Assign jobs to your plumbers and rework the board when a job runs long
• Send arrival windows and tell customers when a plumber is running late
• Work through open estimates, missed calls and web leads
• Take after-hours emergency calls and page whoever is on call

We work in the software you already use.

No new system to switch to. Your dispatcher is experienced in, or trained on before day one, the software you use: ServiceTitan, Housecall Pro or Jobber. They book, assign and update jobs in your account, so the board, the customer notes and the call log stay where your team already looks.

They’re trained on your service area before day one: the towns you cover, how you group jobs and how far your trucks travel.

Stop rehiring for the front desk.

If you keep losing CSRs, every departure means another job ad, more interviews and more training while the phone rings. With Easy Outsource, we do the recruiting: we find the candidates, you interview them and choose, and we handle payroll. Your dispatcher works only for your company and learns your area, your customers and your software.

And if your dispatcher does move on, you’re not back to a job ad. Either side, you or your dispatcher, gives 30 days’ notice, and the replacement is recruited during that time, so normally there’s no gap: finding one usually takes 5–10 working days, you interview and choose again, and there’s no replacement fee.

Off the on-call rotation.

When only a few of you can cover the emergency phone, the rotation comes round every few weeks, and someone in the family ends up answering at 2am. A remote dispatcher on evening, weekend or overnight shifts answers that call, takes the address and the problem, and pages whoever you have on call in the order you set. Calls that can wait go on the schedule for the morning, under the rules you set.

Make your business 24/7.

Round-the-clock coverage takes a small team working shifts across time zones, not one person. A week has 168 hours and one full-time person covers about 40 of them, so 24/7 coverage for one seat means a shift team of about 4–5 full-time people. One person’s rate doesn’t buy 24/7.

We size the team with you on the call. Business-hours, evening, weekend and overnight coverage are all available.

A real person you interview and choose.

Your team member is in the Philippines, Latin America (Mexico, Colombia and more), Egypt, Malaysia, Indonesia or elsewhere. You interview them and choose. They’re trained on your service area before day one.

Works in the software you already use.

Your team member is experienced in, or trained on before day one, the software your business runs on, so calls, bookings and notes land where your team already looks:

• ServiceTitan
• Housecall Pro
• Jobber

The roles behind this service.

• Customer Service Representative ↗ Professional CSR Outsourcing delivers customer support, problem resolution, feedback handling, and client communication for consistent service quality.
• Appointment Setter ↗ Professional appointment setting services to book qualified meetings, manage follow-ups, and keep your sales pipeline consistent and active.
• Virtual Receptionist ↗ Virtual Receptionist manages calls, client communication, appointment scheduling, and admin support to ensure smooth daily business operations.

Where to go next.

• Dedicated remote office staff for plumbing companies ↗ The overview: everything a dedicated remote team member can take on.
• Answering service ↗ A dedicated virtual receptionist instead of a shared answering service or an AI receptionist.